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support@gameroomshop.com
Mon-Fri: 9am-6pm ET
Sat-Sun: 2pm-6pm ET
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Lead times are estimates and may change. All factory direct dealers have the same lead time.
Used in most tournament play and preferred by professionals. Use the Sun-Glo cleaner and silicone spray to keep your game consistent and competitive, and your table clean.
The standard shipping method for most game tables is freight. The processes for freight delivery are different than UPS/FedEx deliveries. Please familiarize yourself with the details of freight delivery below:
NOTE: Lead and delivery times vary by vendor as your order will ship directly from their factory. Any time frames listed are estimates and not guaranteed.
Order Processing: Orders are processed on the same day they are received. We will relay lead-time updates via email.
Shipping Times: Most orders ship within 7-10 business days after processing.
See the Product Page for exceptions (Pre-Orders, Backorders, Made-To-Order, Custom, etc.)
Delivery Times: Once shipped, delivery typically takes 2-8 business days.
Backorders: If an item is out of stock, we will place a backorder and notify you as soon as it’s ready to ship.
By ordering from Game Room Shop and selecting any of the delivery methods below, you are acknowledging that the product is able to fit through your doorways. If the product arrives and is too large to maneuver to your room of choice, any fees associated with dismantling/reassembly or returning it are your responsibility. The following shipping options are available for most products sold. (See Brand Specific Delivery Options below for exclusions).
Free Curbside Delivery: $0 (on orders $100+*, for a limited time)
We currently offer free curbside delivery on most freight orders within the contiguous United States. Like it sounds, the delivery driver will pull up to the curb outside. It is up to you to remove the item from the truck yourself. The driver is not required to help remove the item himself. He may choose to (or not) at his own discretion. We strongly recommend Liftgate Service and having a second pair of hands to help you. You may select this option at checkout.
If you are unable to remove the item from the truck, storage fees and/or return shipping fees may be incurred at your expense.
*Orders under $100 will be charged a $14.95 Ground shipping rate
Curbside Liftgate Delivery: $159 per shipment
You may order liftgate service at the time of purchase or after by clicking here. The driver will remove the item from the truck for you and place it on the curb. It is your responsibility to then move the item inside. We recommend having a dolly and a friend to help.
Front Door/Garage Delivery: $267 per shipment
The driver will remove the item from the truck and place it by your front door or to your garage door. It is your responsibility to then move the item inside.
Inside Delivery (Room of Choice): Contact us for a quote
With this service, the driver will remove the item from the truck and bring it inside to the specific room of your choice.
White Glove Delivery: Contact us for a quote
In addition to combining the services above, White Glove Delivery also includes professional installation and set up of your order.
Depending on the item and your location, this service may require 2 separate appointments. One for delivery & another for installation.
Please read our White Glove Delivery & Installation Guide for details.
For all delivery methods, the following exceptions will incur an additional fee:
Be sure to inform us when you place your order if you think any of these exceptions apply to you, and we'll walk you through your options and pricing.
All shipping rates are per shipment. Additional costs will apply if your order contains multiple items shipping from from different vendors.
Ask us for recommendations to save! If you already placed your order, we will request your approval of any additional charges before proceeding.
Shipping Fees and Options:
| Shipping Methods | USA (Mainland) | Hawaii & Alaska | Canada | International |
|---|---|---|---|---|
| Curbside Delivery + Liftgate Service: Driver Removes From Truck To Your Curb | $420 | $800 | $600 | $1,200 |
| Threshold Delivery: Freight Driver Removes From Truck To Your Door or Garage | $800 | N/A | N/A | N/A |
| Room Of Choice & Installation: Freight Driver Delivers. Installer Moves to Room of Choice & Installs | (Contact Us For a Quote) | N/A | N/A | N/A |
NOTE: The fixed rates listed above are applicable to most orders. Surcharges may be applied in cases of remote locations, limited access, etc. If you believe these conditions may apply to your order, kindly contact us for a personalized quote.
As soon as you place your order, we'll send you an order-confirmation e-mail. It is your responsibility to review that e-mail and make sure everything is correct. Especially check item, billing, shipping, delivery, and contact information.
You will also receive a reminder to add liftgate service to your order. If you have already selected liftgate service or if the item you purchased is not shipping via freight, you may ignore that prompt. If you would like to add liftgate service at that time – we highly recommend that you do – please let us know immediately.
Once your order leaves the warehouse, you will receive an e-mail with all relevant tracking information.
The freight carrier will then contact you via the phone number you provided at the time of your purchase to schedule a desired delivery date and time window.
Should an issue arise, we will do our best to help you resolve it. But please note that any delays or mishaps during the shipping progress are outside the purview of Game Room Shop.
Inspect Before Accept (VERY IMPORTANT). Check For:
Inspect all sides of each box for any sign of damage (holes, tears, dents, etc.). Open the package & inspect the item(s) inside, if the driver allows.
Notes:
Please review our Damage Instructions in detail for your protection.
Made to Order Items: You may request to cancel any time before the item goes into production (excluding Final Sale Brands). Once production on a custom item begins, WE CANNOT ACCEPT CANCELLATIONS OR ALTERATIONS. It’s essential that you confirm all order details (size, color, dimensions, etc) before placing your order.
Once the warehouse confirms receipt of your returned item, your refund will be issued, (minus cancellation fees).
We constantly compare the prices of our game room collections with those of our competitors to ensure that we offer the lowest prices anywhere on the web. If you find a lower price on an identical item within 90 days of purchasing from us, we'll refund 110% of the price difference back to you! Rules and conditions apply.
To receive a price-match refund, please send us the following details:
Your full name
Your order number
Your e-mail address
Your phone number
The make and model of the product you purchased
A screenshot/photo of the competitor's price (including shipping, processing, taxes, and any other applicable fees)
Web site address (URL) of the competitor's product offering
You have up to 90 days after purchase to submit a price-match request.
We only price match identical models from authorized U.S. e-commerce dealers who follow dealer minimum advertised pricing (MAP) policies. After receiving your price-match request, we may verify product availability and the price of the competitor before issuing you a match or refund.
Specifically, the competitor’s product must have the same U.S. manufacturer's warranty and model number and contain the same components as the product on Game Room Shop. The competitor's product must be both brand new and in stock. The product must be from a manufacture who has a MAP policy in place.
We will not match pricing from brick-and-mortar stores, auction or liquidation sites (such as eBay/Overstock/Wayfair), private sellers, or member-only websites (including but not limited to: Costco, Sam’s Club, BJs, etc).
We will not match temporary pricing errors, clearance, closeout sales, promotions, or coupons.
Our lowest-price guarantee applies to the total cost to purchase and deliver the item, including shipping, processing, handling, taxes, and other applicable fees.
Our lowest-price guarantee does not apply to items sold for less than $250.
We reserve the right to reject your price-match request if it means we would incur a loss on the sale. We will not price match below our wholesale cost for the product.
Excluded Brands: BlueWave (Hathaway Games), Berner Billiards, Imperial, RAM Game Room, RS Barcelona, GLD Products, and all Coin-Operated items.
Feel comfortable knowing that you are paying the best price for all purchases on Game Room Shop.
We're trusted by companies, organizations, universities, and families like just yours.
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 2. LOWEST-PRICE GUARANTEE We constantly compare the prices of our game room collections with those of our competitors to ensure that we offer the lowest prices anywhere on the web. If you find a lower price on an identical item within 90 days of purchasing from us, we'll refund 110% of the price difference back to you! Rules and conditions apply.
3. NO SALES TAX Most orders will not be charged sales tax when shipped outside the state of Maryland, Florida, North Carolina & Washington (some exceptions may apply). We commit to passing these savings on to you for as long as the legislation allows.
5. FIVE-STAR CUSTOMER SERVICE
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1. LARGE COLLECTION!
4. FREE SHIPPING TO CONTIGUOUS UNITED STATES