Game Room Shop's Warranty Directory Page

Game Room Shop Warranty Directory

Welcome to Game Room Shop’s Warranty Directory, your ultimate resource for warranty information on top-of-the-line brands. As an authorized dealer of the finest game brands in the industry, we pride ourselves on providing not only premium products but also comprehensive support.

The warranty details you find here have been directly relayed to us by our affiliated brand partners, ensuring transparency and clarity in every aspect of your purchase. Whether you’re seeking peace of mind for your arcade games, pool tables, or other game room essentials, trust Game Room Shop to guide you through the warranty process with ease and confidence.

Ace Branded Products

Most Ace Branded Products products come with a 1-year warranty.

American Heritage Billiards

American Heritage Billiards Lifetime Warranty for Pool Tables:

Warranty does not include re-leveling of the table after a successful initial installation.
Each product has individual warranty information listed on individual product pages. Please refer to the specific warranty terms listed in product information.

American Pinball

American Pinball's one year warranty for parts:

All parts of the Pinball Machine, excluding standard plastic, bumper post, rubber rings and wear & tear parts for 1 Year Parts Warranty for home owners, 90 Days for business use customers

Arachnid Spider 360

1-year limited manufacturer warranty by Arachnid Spider 360:

Covers specified parts for one year from purchase.
Buyer must report defects to us within 10 days of discovery.
Defective products must be returned to Spider 360 Facility for inspection.
Warranty excludes misuse, alterations, or improper installation.
Spider 360's liability limited to repair, replacement, or refund.

Limitation of Liability:

Spider 360 not liable for incidental or consequential damages.
Maximum liability limited to purchase price of products.
uyer’s remedies limited to return or credit for nonconforming products.

Bandai Namco

Bandai Namco Warranty Details:

90 days warranty on home games
30 days on PAC-MAN home products.

Barron Games

Barron Games Product Limited Warranty:

Covers moving parts and the main PC board for the first 120 days after product receipt.
Defective products or parts must be shipped to Barron Games for warranty work or replacement, with advance payment required for all advanced-replacement parts.
The warranty excludes damage caused by improper installation, abuse or misuse, physical or cosmetic damage, normal wear-and-tear, unauthorized repairs, and certain acts of nature, among others.
The warranty becomes void if repairs or modifications are performed by unauthorized personnel, if the product is physically damaged, or if it is placed in unsuitable environments.

BayTek Entertainment

BayTek Entertainment Limited Warranty Covers:

6 months on new games that can be extended an additional 3 months by the end customer filling out a registration card.
1 month on parts & service.

BBO Poker Tables

BBO Poker Tables Lifetime warranty:

Covers all non-consumable parts, hardware and structural integrity of BBO Poker Tables products.
Consumable materials like foam, layouts and armrests are excluded from the lifetime warranty as they are subject to normal wear and tear.
Replacement layouts and materials can be purchased on BBO Poker Tables' website.
The lifetime warranty is non-transferable.

Berner Billiards

Berner Billiards Warranty Details:

‎1 year manufacturer warranty against defects.

Bodyfriend Massage Chairs

Bodyfriend Massage Chairs Warranty Details:

FULL BODY MASSAGE CHAIRS (Five-Year Warranty)

Covers parts, labor, and framework for five years.
First three years: labor and parts covered at no cost.
Structural framework covered for full five years.
Defects in materials and workmanship covered.
Valid within continental US; exclusions for misuse and unauthorized repairs apply.

HIGHKEY MASSAGE CHAIR & AGERA AIR (Three-Year Warranty)

Covers parts, labor, and framework for three years.
First year: labor covered at no cost; parts covered for two years.
Structural framework covered for full three years.
Defects in materials and workmanship covered.
Valid within continental US; exclusions for misuse and unauthorized repairs apply.

HUGCHAIR MASSAGE CHAIR (One-Year Warranty)

Covers defects in materials and workmanship for one year.
For residential use only.
Exclusions: non-residential use, misuse, mishandling, and natural disasters.
Warranty non-transferable: requires receipt and warranty information.
Valid within continental US; exclusions for Hawaii, Alaska, Puerto Rico, and US territories.

Brunswick Billiards

Brunswick Billiards Warranty Information:

The warranty becomes effective upon purchase and is only applicable to the original purchaser.
Different products have different warranty lengths, ranging from 90 days to as long as the original owner has the product.
Brunswick agrees to repair, replace, or refund the cost of any defective parts but will not replace the entire product.
The warranty does not cover normal wear and tear, damage due to neglect, alteration, or misuse, or damage exceeding the cost of the product.
Any breach of warranty claims must be made within one year of the cause of action.

Butterfly Table Tennis

Butterfly Table Tennis Warranty Details:

Delivered goods may deviate slightly from online images within reasonable limits.
Consumers can choose repair or replacement for warranty claims, but seller can refuse if disproportionate costs.
If subsequent performance fails, the customer can demand a reduction, cancellation of contract, compensation for damages, or reimbursement of expenses incurred in vain.
Warranty period covers one year from delivery of goods, but exceptions apply for gross negligence, malice, bodily harm, loss of life, and guarantees.
No further warranties are assumed beyond statutory warranty provisions.

Champion Shuffleboards

Champion Shuffleboards Warranty Details:

90-day warranty on all electronic parts, one-year warranty on the cradle, and lifetime warranty on the polymer playing surface for the original owner.
Warranty service includes repair, upgrade or replacement of the product in case of any defect in materials or workmanship during the warranty period.
Warranty coverage excludes shipping or transport damage, improper adjustment, maintenance or storage, normal wear and tear, and damage resulting from neglect, misuse, accident, liquid spills, abuse, pets or mishandling, among others.
Champion Shuffleboard's liability under this warranty is limited to the repair or replacement of a defective product and does not include incidental or consequential damages.
Professional installation by a Champion-approved installer is necessary to keep the table's warranty intact.

Connelly Billiards

One year warranty for Connelly Billiard Tables

The following are not covered by the warranty:

Shipping or transport damage
Normal Wear and Tear
Damage or deterioration resulting from neglect, misuse, abuse, accident, liquid spills, improper installation, pets or mishandling
Incidental or consequential damage.
Removal, transportation or installation charges.
Unauthorized modification of the product
Use of product with unapproved parts, conversion kits or accessories

ECI Furniture

ECI Furniture Limited Warranty:

1 Year Warranty for furniture (excluding electronics) against manufacturer's defects.
90 Day Warranty for electronics against manufacturer's defects.
Coverage extends only to authorized E.C.I. dealers, not subsequent purchasers.
E.C.I. will repair or replace defective furniture or parts at its discretion, with costs for packaging, shipping, and installation not covered.

Warranty Exclusions:

Damages from spills, abuse, misuse, negligence, or accidents.
Failure of finish due to various factors.
Damage from fire, smoke, theft, flood, or natural disasters.

Final Allowance Authorization:

Only authorized E.C.I. office employees can approve allowances for defective products

State Law Application:

Specific legal rights granted by the warranties, with potential additional rights varying by state.

First Team Inc.

First Team Inc. Limited, Superior, and Unconditional Warranty levels:

Limited Warranty covers normal basketball activity and player contact, but excludes deliberate hanging and vandalism.
Superior Warranty covers any damage caused by basketball activity or contact, including deliberate hanging, but excludes vandalism.
Unconditional Warranty covers any damage or failure for any reason.
Some products have a warranty valid only for residential use, and no warranty is offered for non-residential use.

GLD Products

GLD Products Warranty Details:

Policy applies under normal use and conditions
Warranty is valid for the original retail purchaser only
Manufacturer may choose to repair or replace defective products
Warranty does not cover indirect, incidental, or consequential damages

Great American Recreation

Great American Recreation Equipment, Inc Limited Warranty:

Parts replacement provided free of charge in the USA & Canada for 12 months from original purchase date for material or workmanship defects.
Wood warranty for 5 years against warping or cracking under controlled temperature conditions.
Air Hockey blower motor warranty for 1 year from purchase date.
Original purchaser eligible for warranty with proof of purchase.

Warranty Exclusions:

The warranty is not intended for outdoor use.
Excludes damage in shipment, accidents, misuse, abuse, neglect, mishandling, alterations, acts of God.
Labor costs and shipping charges not covered, only exchange of defective parts.
Factory dealers expected to perform labor at their cost.

Hathaway Games

Hathaway Games Warranty Details:

180-day limited warranty for original purchaser against defects in material or workmanship.
Warranty doesn't cover improper installation, alteration, accident, misuse, abuse, negligence, or commercial use.
Scratches or damage from normal usage not covered.
Manufacturer will repair or replace defective parts during warranty period, but not responsible for shipping or labor charges.
All warranty claims must go through original retailer and require proof of purchase and model/part numbers.

Hudson Shuffleboards

Hudson Shuffleboards Warranty Details:

Warranty covers defects in material or workmanship (excluding normal wear and tear)
Electronic score unit has a 60 day warranty, cradle and legs have a 1 year warranty, and playing board has a 3 year warranty
Wood characteristics are not considered manufacturing defects, and natural color and grain variations are normal
Lifetime warranty for polymer on playing surface
Warranty is only for initial purchaser, non-transferable, and does not cover normal wear and tear or damage from installation, misuse, neglect, or force majeure.
The owner is responsible for installation and costs to remove or replace the warranted part.

ICE Games

ICE Games Warranty Details:

180-day warranty on Main PCB’s, Computers & Motors
1-year warranty on all LCD monitor panels
90-day warranty on all other electronic and mechanical components
30-day warranty on all I.C.E. repairs and parts purchases
Defective components will be replaced with new or factory refurbished components equal to OEM specifications.

Imperial USA

Imperial USA Warranty Details:

The warranty covers defects in materials and workmanship for a period of one year from the date of purchase.
The warranty is valid only for the original purchaser and is non-transferable.
The warranty does not cover damages caused by accidents, misuse, or unauthorized repairs.
The warranty requires proof of purchase and may involve the repair or replacement of the product at the manufacturer's discretion.
The warranty does not cover incidental or consequential damages, and some states may not allow the exclusion or limitation of such damages.

Incredible Technologies

Incredible Technologies Warranty Details:

Warranty covers major components for 1 year
Warranty covers trackball and buttons for 90 days

JOOLA USA

JOOLA USA Warranty Details:

Warranty covers all defects in materials and workmanship.
Warranty period varies by product and starts from the date of purchase.
Warranty is available only to the original purchaser in the US and Canada.
Proof of purchase will be requested for warranty claims.
Warranty does not cover damages due to improper usage, negligence, abuse, transportation damage, acts of nature, or accidents.

KETTLER

Warranty Details:

KETTLER offers a limited warranty against defects in material for a certain period of time.
The warranty is valid only for products sold through the KETTLER Authorized Dealer Network in the US or Canada and authenticated by proof of purchase.
The warranty is not transferable and does not cover normal wear and tear or damages caused by accidents, unreasonable use, improper service, failure to follow instructions, or modification from the original state.
The limited warranty provides replacement parts but does not cover labor and/or repair costs, and is expressly in lieu of any other warranties, obligations, or liability on the part of the manufacturer.
To claim the warranty, customers can contact KETTLER Parts & Service Department by phone, fax, or email and may be required to provide pictures of the defective item or return the defective part.

Killerspin

Killerspin Products Warranty Details:

30-day warranty against factory defects.
Tables have a 1-year limited warranty.
Warranty excludes misuse and customer-inflicted damage.
Assembled products taken "as is," unless damaged during shipping.

Robots Warranty Details:

1-year manufacturer warranty provided by Killerspin.
Free replacement or parts for manufacturer defects within warranty.
25% restocking fee for returns within warranty period.
Return accepted if in original packaging, undamaged, and unused.

Osaki Massage Chair

Osaki Massage Chair Warranty Details:

The warranty is provided by Titan Chair LLC and is non-transferable.
The warranty covers parts, labor, and framework of the chair for the first 3 years of ownership, with limitations.
Shipping expenses, abuse, neglect, environmental conditions, and unauthorized modifications are not covered under the warranty.
The warranty does not cover commercial use, damage due to shipping and handling, fabric wear and tear, and other exclusions as outlined in the details.
Any implied warranties are limited to the duration of the 1-year or 3-year portion of the warranty, and Titan Chair LLC will not be liable for incidental or consequential damages.

Playcraft

Warranty Details:

Playcraft Sport game tables and outdoor games have a 90-day warranty against defects in materials and manufacturing.
The warranty only applies to the original purchaser and cannot be transferred.
Damaged or defective parts must be identified prior to assembly and should not be assembled.
Clear and detailed images with a description of the damage or defect are required to initiate the warranty claim.
The warranty does not cover associated costs such as loss of use, shipping costs, or labor.

RAM Game Room

Warranty Details:

RAM Game Room branded merchandise is covered by a one-year warranty against manufacturer's defects.
To avail of the warranty, RAM Game Room may request images of the product.
RAM Game Room reserves the right to decide whether a warranty claim is valid and to honor it accordingly.

Raw Thrills Inc.

Raw Thrills Inc. Warranty Details:

Electronic parts are covered by a one-year warranty.
Guns and guitars are covered by a 90-day warranty.
The warranty covers manufacturer's defects only.

Rock-Ola

Rock-Ola Warranty Details:

Warranty Period: One (1) year from delivery date for normal use only
What the Warranty Covers: Replacement of defective or malfunctioning component parts

Exclusions from Warranty:

Commercial Use: Covered for One (1) year Warranty Period only to the extent that malfunctions, defects, or failures are not due to alterations, improper or negligent use/abuse, or use not in accordance with Instruction Guide, or normal commercial wear and tear.

Further Limitations:

No liability for consequential or incidental damages
Valid planned maintenance schedule and daily checks in accordance with Health and Safety Legislation required
Service and maintenance records may be requested by Rock-Ola Manufacturing LLC.

RS Barcelona

RS Barcelona Warranty Details & Maintenance:

Warranty coverage: RS Barcelona products are warranted to be free from defects in material and workmanship for a period of two years from the purchase date.
Exclusions: This warranty does not cover normal wear and tear, scratches, natural variations in wood grain and color, discoloration or fading due to stains or harsh cleaners, or scratches or tears to fabric or pool table cloth due to use.
Maintenance requirements: To ensure the validity of the warranty, proper maintenance and cleaning must be carried out in accordance with RS Barcelona's care and maintenance instructions.
Remedies: In the event of a defect, RS Barcelona will replace, repair, or credit the original purchase price at its discretion, provided that the defect is reported to RS Barcelona with graphic evidence and description.

SEGA Arcade

SEGA Arcade Products Warranty Details:

90-days Warranty on all Commercial Products. Contact Us for more details.

Stern Pinball

Warranty Details:

Stern Pinball machines come with a 6-month factory warranty
Warranty covers all new machines

Tornado Foosball

Warranty Details:

All Tornado Foosball Tables come with a 1-year warranty from the date of purchase.
Warranty covers all parts, excluding consumables such as balls, and labor costs for repairs.
Damage resulting from abuse, misuse, or improper assembly is not covered under warranty.
Proof of purchase is required for all warranty claims.

Valley-Dynamo

Warranty Details:

All Valley-Dynamo products come with a limited warranty against defects in materials and workmanship for a period of one year from the date of purchase.
The warranty covers the cost of replacement parts needed to repair any defects covered by the warranty.
This warranty does not cover damage caused by misuse, abuse, or neglect.
Proof of purchase is required for any warranty claims.

Viking Log Furniture

Warranty Details:

This warranty applies to Viking Log Furniture products only.
Limited lifetime warranty against defects in material or workmanship.
Warranty begins on the day of purchase. Product may be repaired or replaced (at Viking Log Furniture’s option) without charge except for any cost incurred to transport the product to and from Viking Log Furniture’s factory.

White Billiards

TBD

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